A 67-year-old man came to us with a question about his bills. For two years, he thought he had Medicare Advantage. In fact, he only had Original Medicare, with no drug plan. He paid for his prescriptions himself and thought that was normal.
For two years, that worked. Then his prescriptions went up in price, and he came to ask about Part D. That's when we found out he had missed his enrollment deadline. Now he will pay a penalty for life, based on every month he went without a plan.
This may be the most common kind of loss. It is not only about the money. It is the feeling that you didn't know: letters arrived, dates passed, and no one explained what they meant.